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Email Marketing and the New Consumer

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Most of the time we go through the day just doing things in ways we find most convenient, without ever really stopping to look at the way that technology has completely influenced the way that we do everything from reading the news to working out to cooking. I can’t remember the last time I opened a physical encyclopedia or bought a physical magazine when I wasn’t in an airport. Looking back at Sci-Fi from the 70′s and 80′s, we saw depictions of “modernized” ways of doing ordinary things, and in a lot of ways, those depictions have come to pass. No, we don’t all wear silver all the time and we don’t live in space, but we do rely on technology twenty-four hours a day.

Do you have a question? Need to go somewhere? Need to buy something? Need to hire someone? There’s an app for that.

This morning, in my less-interesting, science-fiction-future version of coffee and the morning paper, I was drinking my morning energy drink and browsing my Twitter feed for an update on what’s going on in the world. I came across a post by MailChimp (an email service of which I am a huge personal fan) discussing The New York Times’ new focus on email marketing and how their sales have gone up 50%.  As I processed this information, I thought through my most recent purchases, and I’ve come to the conclusion that the only time I will enter a physical store is if I need something immediately. I need groceries, a pack of gum, wrapping paper for a gift – I’m going to go to Target or 7-11 or whatever is closest and most convenient. But that gift? Chances are I bought it online.

Every morning as I go through my email, I get at least 50 pieces of email marketing, and I delete 90% of it. But those one or two I open, I am a conversion. I read the whole email and look at the pictures, browse whatever it is – a Groupon promotion telling me that I can get a discount at my favorite restaurant (which happened last week) or a promotion on a new pair of shoes. Even if I don’t buy whatever is being promoted right away, I’m now considering it and I’m that much closer to being a consumer.

This is the power of email marketing. I can reach my clients, potential clients, people who care about technology and business efficiency in the same way I do, all through a click of a button. I can make myself more credible by having an email template that reflects my branding – it’s like designing a fancy newsletter and mailing it out to consumers the we did things in the 90s, all at a fraction of the price — and as evidenced by The New York Times’ success, it’s well worth it.

Are you ready to reach the new consumer? Get a quote today and start reaching the people who want to hear from you.

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Marketing to Make Connections

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When creating the strategy to promote your cause or business, it is easy to get caught up with gimmicks and wordplay. These seem like the parts of marketing that are the most fun,but they are also the parts that your target market will see once, giggle at your cleverness, and move on with their lives. Don’t get distracted! All that glitters is not gold.

The goal in marketing should be to grab your market’s attention enough to let them learn something about you – what you stand for, where your talents lie, what your company can do for them. Clever gimmicks are clever, but cleverness doesn’t bring in new business or supporters unless you’re in Private Investigation.

You need to get your markets to care about you, but how?

Make the focus of your marketing campaign your product or a reflection of company culture. Get people interested in who you are or what you do. Engage them in your product or service and get them involved in the passion you have behind what you do. If it’s the quality of your home remodeling or the innovation behind your motorcycle engine, showcase it. This seems pretty obvious, but time and again I see people caught up in catchy slogans and the need for a mascot.

As generations Y and Z come to be real economic players, businesses especially need to adapt to be able to hit these new markets. Gone are the days of “What” and “How” as outlined in one of Market Aces’ favorite TedTalks by Simon Sinek:

Combine the What, How, Why message with technology and there’s the recipe for success. There are so many different outlets for this kind of message as it relates to your company or organization. Twitter, Facebook, Pinterest, Tumblr, and blogging are the obvious choices to get digitally involved with supporters and customers.

Don’t forget what a lot of people don’t realize. The most important thing you can do is in your day-to-day business operations. At every opportunity, speak to others and engage with them about why you do what you do, and why anyone else should care.

11 Reasons a 23-Year-Old Can Run Your Social Media

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Maintaining your personal relationships is beyond important to your career. By keeping in contact with your friends from school, opportunities could arise for you personally or professionally, or possibly create opportunities for the company you work for. Social Media is a great way to keep tabs on these relationships without having to put in four hours a day on the phone. Personally, I spend a lot of time on LinkedIn, making sure I know what’s going on within my networks and reading the articles LinkedIn suggests I might like.

A week or so ago, LinkedIn suggested I check out an article titled 11 Reasons a 23-Year-Old Shouldn’t Run Your Social Media. The gist of the article is Don’t give someone access to your branding and marketing who doesn’t know what your branding and marketing goals are but the title in and of itself is offensive. I wasn’t even 23 yet when I was hired to help run a web design and internet marketing firm.

Based on the age restriction the article’s title implies, there are few people in my office who would be qualified to run my social media, and they’re developers or software architects. So here you have the retaliatory 11 Reasons a 23-Year-Old Can Run Your Social Media (or, why I think I deserve to keep my job).

 

 1. Jargon.

Remember that conversation you had with your mom/dad/grandpa/teacher while you were in high school, and they tried to sound “cool”? How they started to use slang words they had heard but didn’t fully understand? Nothing is more embarrassing than hearing someone claim to be really good at “Twittering” by sending “twits”. People just out of college have always been around social media, and they know the difference between a newsfeed and a wall.

 

2. They will be more efficient.

Studies show that young people are as likely to use social media as they use email. That means that if the person you are considering for your social media manager uses email regularly, they probably won’t need any training outside of how you want to track your metrics and any specific brand qualities you want to promote. They will be able to post things across social networks with ease, without you as the employer having to take the time to train them. Win-win!

 

3. They know what the trends are.

Have you heard about that new-fangled thing called Instagram? I guess it was purchased by The Facebook… But your recent college grads (or high school grads, or young people with work experience and no degree – you know my thoughts on hiring credentials) already have and use Instagram. They understand Pinterest. They have a favorite Tumblr. And they understand what each network is good for – and not good for. You’ll be able to bank on their knowledge for ideas on how to successfully use these networks to your advantage, not your disadvantage.

 

4. They provide a fresh perspective.

Your social media strategy might be outdated. You might be making a major faux pas that is evident to younger generations but not to you. You might be leaving out some really great content that your target markets would love to hear about. Getting someone from a different generation or even just a different background can give you great perspective on areas where you can make things better.

 

5. Cheese perception.

You know those chain emails your grandma sends you with the inspiring powerpoints? Those are cheesy. Those websites from 2002 we all made on Angelfire? Cheesy. Myspace? Unless you’re a band or a record company, cheesy.
The 23-year-old you’ve been warned about hiring knows that the Internet is a community that is evolving and that what was once cool doesn’t necessarily fly anymore. Just as they will tell you that Nickelback is not real music, they can tell the difference between what is cheesy on the internet and what isn’t.

 

6. They interact with other brands on social media.

Like us on Facebook! The social media generation actually does. And they participate. Contests to become Charlie Sheen’s intern, spreading videos to change the world; They know the power of social media, because they helped give social media that power.

 

7. They crowdsource.

When I was in college, any time I needed an idea, I would turn to social media. Before a club meeting, “Hey Twitter, what are some hot topics for my political club meeting?” And someone would send me suggestions. Before a paper, “Do any of my Facebook friends know about the German economy?” And people would post links.

This same concept can be used both on social media to ask questions relevant to your brand/product/organization, or within your company to get more ideas about what needs to be syndicated across your networks.

 

8. Memes.

That image of Willy Wonka making a sarcastic face that you saw circulating? That’s a meme. And the younger generation understands how to effectively create them. What could be more effective than creating a clever meme relevant to your brand, shared 100s of times across social media? If each share credits your organization, that’s free publicity. The other article argues that 23-year-olds aren’t mature, but mature and authoritative social media isn’t going to be interesting to your end user unless you’re The Weather Channel.

 

 

9. They have friends on social media.

We’ve been warned that you can’t control your social media manager’s friends – but if they are well networked, they might know other social media managers. Interacting with other brands with the cooperation of their friends can make your business look active, open, and friendly, three of the most important characteristics for your social media presence.

 

10. The paper-to-digital transition.

Growing up, I remember going to get the newspaper for my dad every morning. Now, I don’t have to get out of bed to check the news – I check my email and social networks with one eye open every morning, and I never had to cancel a newspaper subscription to get to this routine. Reliance on new media is second-nature to my generation, and the archaic formatting and lengthy content are old news to us, and anyone looking to learn about you online.

 

11. We are the Social Media Generation

‘Nuff said.

QR Codes: 5 Tips

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QR codes (Quick Response Codes) have been edging more and more into public consciousness over the last year and a half, and there are lots of conflicting opinions and advice on whether and how to use them.

The research indicates that advertisers have jumped on board with this seemingly new technology, with small businesses increasingly using QR codes to take a potential customer from anywhere to a specific website or phone function in seconds.

Consumers don’t want to stop in the hall of the subway to scan a QR code and it’s hard (and probably illegal) to try to read a QR code on the truck in front of you while driving on the interstate. So how can you employ this new technology to the best of your advantage?

Here are five tips:

  1. Reward the user for scanning your QR codes.
    Provide them a coupon, a funny video, an incentive to return to your venue, or some fun facts. QR codes are an opportunity to directly converse with people who are interested in you! Keep them interested by showing off the personality of your company, campaign or product.
  2. Place the QR codes in an easy to scan area.
    If you want your codes to get used and your advertisement to get noticed, don’t place it on a wall in an airport next to a moving walkway, or giant-sized, in a window on the third floor of your office building.
  3. Don’t include QR codes on websites or emails. (Usually.)
    Unless you specify that the QR code will link to something mobile-specific, there is no need. Simply provide the user with a link. However, linking to download a special app or to a mobile site can be incredibly helpful. I was a late registrant to a conference last month, and my confirmation email provided me a QR code to download an app with a complete agenda and map.
  4. Make sure that your QR codes leads somewhere new.
    When I scan your QR code, I do not want to be taken to a web version of the exact same thing I am looking at. When I am on a website that has a QR code on it’s pages, scanning that should not bring my mobile device to the same page I scanned it from.
  5. Allow your potential customer to scan your QR codes privately, if they want.
    Privacy is limited in today’s world, but few people want to put themselves in the position of scanning a QR code on the side of a building. By placing them instead on direct mail pieces or even napkins, users can scan your code whenever and wherever they want, without having to feel the public eye.

Don’t be afraid to take your business to the next level by trying out the latest technologies – just make sure you’re using these new features to the best of your advantage. Not sure what strategy is best for you? Market Aces can provide marketing consulting to help you harness the power of technology to polish your brand image.

How often do you use QR codes?

Why Your Website is Like a Dinner Party

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Creating a new website or bringing an update to your current site is a lot of fun. You get the chance to think about all the artsy, brand-image stuff that probably isn’t a huge part of your day-to-day operations.

Whether you run a business, non-profit organization or political campaign, you know that having a recognizable logo and branding is important, but you don’t need it to be able to perform the core function of your organization, and that’s why it’s a lot of fun for decision makers to get into the marketing or their product or service. It’s an opportunity to create or alter the face of what you’re selling.

It’s easy to get caught up in the list of features and the graphic layout of your new site, but you run the risk of planning a dinner party and forgetting to do the grocery shopping. It does you no good to have a beautiful table cloth, dishes, and ambiance if you don’t provide food for your guests.

Leaving a dinner party, there are four basic possible outcomes. Here is a breakdown from worst scenario to best.

  1. I cannot believe I just spent time with that food in that room with those people.
    This is how you feel when you visit a website that has a poor color scheme and layout as well as lacking content. The photos on the page are pixelated. The background is the brightest neon green a monitor can possibly display. The contact information or basic information about the company that you are looking for has been left out. The only thing you can find are three paragraphs on the company philosophy which does not directly relate to the business. And you as the user walk away feeling like your eyeballs need a shower and frustrated. Do not be this person. Do not let your friends be this person. Friends don’t let friends forget to put contact information on their website.
  2. The party was fun but the food wasn’t something I wanted to actually consume.
    This is what happens when you find a website that someone has put lots of thought into – for the design. The navigation is easy on the eyes and easy to use. The logo is exactly what you expect from the organization. The overall look and feel of the website is promising… So your heart breaks a little bit when you click on individual web pages and find that they haven’t been fully filled out, or are filled with dense paragraphs of information that you don’t want to take the time to read through. But you can find what you’re looking for, if you try hard enough.
  3. The food was good but the party was awkward.
    This is okay in some circumstances, if you are trying to throw an awkward party. For example, some content-heavy sites work to make sure that the content is good and the content is accessible – and that’s their only goal. They don’t focus on their branding, they’re never going to want to put their logo on a billboard, and that’s fine for them. But if your organization or company has a particular personality, throw a party that reflects that! Your guests will want to come back, and they will tell their friends.
  4. That was the best dinner party I’ve ever attended, I hope there is another one like it soon.
    This is what happens when you put your left side of the brain to work and plan out the content and photos that will best represent your business or campaign, and then use the right side of the brain to find clever ways to use words and layout to make the user experience both easy and fun. The user is never confused – by the branding, the layout, or the content.

So when planning your online presence, don’t forget to put some thought into your table decor and your menu.

Goldilocks and Social Media Bewares

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After Goldilocks’ very embarrassing stint with those bears in the woods, she opened up her own bed and breakfast so that everything could be just right. She got her business plan together, figured out what it was going to take to meet her bottom line, and started making porridge. Everything was going well. Customers were steadily flowing, people seemed to enjoy her B&B, and she was able to use her past to help spread the message that she knew how to make things just right.

But what she didn’t know was that too much, too little, and just right were concepts she needed to apply to her social media strategy.

When she first opened up her B&B, she had gone and created a Twitter account and a Facebook page for her business, but she didn’t really take the time to fill out her information. She had other things to think about than the Facebook page for her business!

Goldilocks-Facebook-Page-Empty

 

What ended up happening? When customers were looking for a place to stay in her neck of the woods, they would come across her Facebook page and assume that the business had closed, or had never opened. Goldilocks was losing business. She learned that if your company is going to have a social media presence, it needed to have an actual presence, or her clients were going to think that her company was a shell or inactive.

Still being very busy (as making so much porridge that is just the right temperature for all of her guests can take some serious time) she asked Baby Bear to handle her social media presence for her. She told him to come out in full force, create special landing pages on her Facebook page, keep her Twitter account active, monitor her reviews on Yelp and fill out her profile – the whole sha-bang.

A screen shot of Goldilocks' poorly designed business page layout

With Baby Bear running her social media presence, Goldilocks didn’t have to think about her marketing anymore – but the problem was that she had never thought about it in the first place. Without a logo, a website, a comprehensive brand, and an idea of what she wanted people to think of when they thought of her new Bed & Breakfast, Baby Bear just put together whatever he thought was right.

The people who had taken the time to follow her business on these social networks became irritated with the large amounts of posts that had nothing to do with Goldilocks’ new business. Instead of posting specials, updates on the B&B, special recipes and photos of recent happenings, Baby Bear posted information about Goldilocks and her personal life, her relationship with the Bear Family, and images of honey pots that he thought were particularly interesting. He created a website for the Bed and Breakfast with a logo in Papyrus font that had no contact information to reach Goldilocks or the B&B.

It was a web presence gone wrong. So when her customers could no longer find the B&B because people weren’t using the Yellow Pages anymore, her Bed & Breakfast went under. But Goldilocks was not the type of girl to just give up when something was too soft or too hard. She kept looking until she could make things just right.

She decided to sit down and think about what she wanted the sign out front to look like. She thought about all the ways she could promote her B&B through specials and online coupons. She learned about e-mail marketing and had decided to have everyone sign her guestbook digitally so she could keep up with her past customers. She completely revamped her website, her logo, and created a strategy with Baby Bear so that he knew what she expected her social networks to say about her. She relaunched and made sure to keep up a weekly blog with pictures of the beautiful forest, so that past guests would want to come back. And they did.

And Goldilocks lived happily ever after.

User Experience and the Power of Seven

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The internet today is evolving faster than ever. We have come light years since the days of Angelfire and animated GIFs.

Well, except to make fun of them…

Back to being serious, we can now search online encyclopedias for anything imaginable and buy anything and everything online- from groceries to furniture to tchotchkes.

What does this mean for user experience? Logging on to a website that is very information-heavy or product-heavy can be intimidating or even frustrating to the user if things aren’t put in understandable terms. I bring this up because I spend a lot of time shopping online. My work hours can make it difficult to get to a mall while it’s still open, and when I’m looking for new curtains or a pair of shoes, I know exactly what I’m looking for.

With massive advances in technology and marketing, finding a very specific product should be easy using the multitude of online stores. But each site is laden with multiple menus, navigations, and sometimes even animations.

What do you want your user to do on your site?

Do you want me to sit and marvel at your technological genius at implementing Adobe Flash, or do you want me to purchase things and give you money?

While it can be tempting to turn your website into a testament to the multitude of products your company sells or your seemingly outstanding computer skills, keeping in mind that people will actually use your site to accomplish some sort of end goal is essential.

Enter: The Power of Seven.

Back in the 1956, psychologist George Miller published a paper entitled The Magical Number Seven, Plus of Minus Two: Some limits on our capacity for processing information. The paper’s gist was that based on memory experiments of the time, the human brain seemed to have a mean number of seven objects it could access in its short-term memory.

While this isn’t necessarily matter-of-fact (as there are a lot of variables that can affect the list of items your brain can remember short-term), going over groups of seven on a user interface will take the user experience from friendly to frustrating.

By keeping your designs simple and to the point, your target market will be able to get what they need out of your website, and will be more likely to return as happy repeat users.

Interested in cleaning up your site and using the power of 7 (or less)? Then let’s chat about how Market Aces will help.

a job you love in an economy you don’t.

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The entire premise of the founding of Market Aces is to re-energize and combine the dust-collecting industries of advertising and software development. The difference is that almost everyone in our office has worked in some capacity under the free work model.

What? The free work model? What the heck is that? 

The free work model challenges the idea that a good GPA, extra-curricular activities, and a degree will lead to a job. As I wrote about before, the economy isn’t doing well and even Ben Bernanke is warning us about it. The truth is, you don’t have to get sucked in to a soul-crushing job right out of college, you can create a career for yourself in any field.

I know it seems counter-intuitive, but it just takes 6 easy steps (as laid out by Charlie Hoehn).

That sounds crazy. I can’t get a job doing something unrelated to my degree in a field I know nothing about.

What do I know? I’m just a former English major managing day-to-day operations and marketing at a tech company.

Step Zero: Stop Being Entitled  College degrees are a dime a dozen in 2012. We had over fifty applicants for one graphic artist position. People with masters degrees are applying for internships. The job market is hard and you are only as good as you allow yourself to be.

Step One: Choose Areas of Interest  So you majored in History. Don’t let that pigeon-hole you. What are you interested in? What sounds fun to you? Make a list and don’t limit yourself. Just because the job market is hard doesn’t mean you have to settle for a position that will crush your soul little-by-little, every day.

Okay, so I’ve got an open mind about my future and I’ve got this list of things I’m interested in. What now?

Step Two: Get Skills  If your resume brags about your proficiency in Microsoft Office and your ability to communicate, you don’t have any special skills. There are people with those same skills and ten more years of experience who are willing to take a pay cut in this market, and they are going to beat you out every time. Look at the industries you’ve got listed and consider which skills are hard to learn and in high demand.

Step Three: Build Your Online Presence  Let’s be honest. Resumes are antiquated. Your future employer is going to Google you. What is visible to anyone looking for you? Make sure that the content that comes up when a potential employer searches your name, the things that come up are things you want people to see and know about you.

Step Four: Pay Bills  If you’re thinking about going into the Free Work Model, you’re going to need to find a way to pay your bills on the side. It doesn’t really matter what you do, so long as you can cut costs, keep afloat, and don’t lose focus of your end goal: Your dream job.

Step Five: Contact Targets  Think about industries you could break into. Send out a Free Work Proposal. Outline some ways the company or organization could improve what it is doing, what skills you would like to provide to them for free, some sort of time frame you’d like to work with them, and ask for a meeting or phone call.

Step Six: Transition  Every time I interview an intern, I explain to them that the goal of our internship program is for them to create a custom position within the company. “Prove to us that we can’t afford not to hire you” is our motto, and that attitude will exist across anyone effectively running a business or organization.

To hear more, watch Charlie Hoehn explain this concept in one of our favorite Ted Talks:

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