Terms of Service
our basic terms
Market Aces is a web development and design firm in Arlington, Virginia. There is a terms of service at Market Aces. Market Aces wants to protect our customer’s privacy. Market Aces works hard to ensure that our customer’s personal information is fully secured and protected.
TERMS: “Market Aces, LLC” and affiliates, “we,” “us,” or “our” refers solely to Market Aces, LLC and affiliates. iGrassroots and inLocked are a copyright service of Market Aces, LLC and anywhere “iGrassroots” or “iGrassroots.com” or “inlocked” or “inlocked.com” is used, it refers to Market Aces, LLC. The “client,” “customer,” or “you,” or “your” refers to each respective client or customer or any party engaging in contract with Market Aces, LLC and affiliates.
Domain Name Server Setup & Management – Your website, when necessary, will be hosted on our servers or servers we outsource hosting to and will also be supported at your own custom domain hosting company which you previously owned and had full rights to prior to utilizing our services, or we purchased on your behalf. We are never responsible for errors or downtime if you elect to host your website on your own servers. We maintain full legal ownership of all domains in which we have exclusive rights to, or otherwise own.
Copyright Information – Designs, data, information and all other created content produced by Market Aces, LLC with direct respect to the agreement shall be the property of Market Aces, LLC and/or client. Any and all proprietary coding, design, programming and features used in development of any package or service for the client shall be copyright of Market Aces, LLC and/or client.
Arbitration of Dispute – Any claim that arises out of or relating to this agreement directly or the breach thereof will be settled according to the rules of the American Arbitration Association. Any and all litigation that arises from or related to our products or services shall be governed according to the Commonwealth of Virginia.
Referral and Site Credit – Market Aces, LLC reserve the right to provide a link and image in a professional manner to our respective websites (themarketaces.com or marketaces.com or igrassroots.com or inlocked.com or any domain we choose to associate with the building of your website or design) written as “Designed by Market Aces,” or another unobtrusive phrase, and displayed within the footer content area of the client’s website. Market Aces, LLC also reserves the right to display and/or highlight the client’s webpage on our own websites for advertising purposes.
HOW WE PROTECT YOUR PRIVACY
Our customer’s privacy is a primary concern. For this reason, we do not publicly list the contact information anywhere, ever of the owners of websites for any other purpose than advertising for their specific service. We value your trust very highly, and we will work to ensure that your personal information that you provide us will be fully secured and protected. All hosting information is listed through our servers and never point to the web owners. If you do not wish to be listed in our portfolio, please submit a formal request in writing to contact [at] themarketaces.com.
We do not sell or give your personal information to 3rd parties, ever. Unfortunately, despite all of our efforts, there is always a risk that third parties may unlawfully intercept transmissions even with the best of technology subverting attempts. Accordingly, Market Aces, LLC and affiliates cannot be held liable for damages incurred under such an unlawful attempt at damaging internet transmissions. We will do our best to rectify any unforeseen damages on the extremely rare occasion you fall victim to a hacking attempt.
CANCELLATIONS & REFUNDS
MOCK DESIGNS – If you are unable to respond to a mock design submission within two weeks of presentation, Market Aces, LLC and affiliates reserve the right to pull any and all work from the project. Under no circumstances can a customer claim proprietary ownership of items developed in mock phase or development stages until the contract is complete and signed.
CONTRACTS – Market Aces, LLC and affiliates negotiate all of our website projects on contracts for a set period of time as specified in each individual contract. Whether monthly payments are made or an up-front cost is incurred, notification of cancellation must be submitted in writing to firstname.lastname@example.org by the original signer of the contract. A physical submission is also acceptable to our address of PO BOX 101194, Arlington, VA 22210.
Email cancellations must contain the following: First name, last name, order number or invoice number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order. If Market Aces, LLC and affiliates are still in possession of the web-site, a domain name, and any other services that the customer requests to obtain upon cancellation, they acknowledge that they will be subject to a direct 10% cancellation fee of their total cost for the project. This payment must be received before any items are released from Market Aces, LLC and affiliates.
SALES TAX – Sales tax is not charged in the Commonwealth of Virginia on services provided by Market Aces, LLC and affiliates.
ORDERS NOT RECEIVED – Once a contract has been signed a functional service will be provided within a set period of days established by the contract, but full functionality is not guaranteed for 28 days. If after 14 days the order is still not complete, the customer must submit a written request to email@example.com or the physical address listed in the cancellations section. Best efforts will be made to rectify the situation in a timely fashion.
For recurring services the same policy applies, 14 & 28 days respectively from each period of time in which a service is expected, or on the 15th & 1st days of every month.
TERM/TERMINATION OF WEB HOSTING & RECURRING SERVICES AGREEMENT
a. The initial term of this Agreement shall be as set forth in the Order Form (the “Initial Term”). The Initial Term shall begin upon commencement of the Services to Customer at contract signing date. After the Initial Term, this Agreement shall automatically renew. ADDITIONALLY AFTER THE INITIAL TERM, YOU ACKNOWLEDGE, AGREE AND AUTHORIZE MARKET ACES, LLC AND AFFILIATES TO AUTOMATICALLY BILL AND/OR CHARGE ON YOUR CREDIT CARD FOR SUCCESSIVE TERMS OF EQUAL LENGTH AS THE INITIAL TERM, UNLESS TERMINATED OR CANCELLED BY EITHER PARTY AS PROVIDED IN THIS SECTION. The Initial Term and all successive renewal periods shall be referred to, collectively, as the “Term.”
b. This Agreement may be terminated
i.) by either party by giving the other party thirty (30) days prior written notice (subject to an early cancellation fee payable by Customer as provided below),
ii.) by MARKET ACES, LLC in the event of nonpayment by Customer,
iii.) at any time, without notice, if, in THE MARKET ACES, LLC’S sole and absolute discretion and/or judgment, Customer is in violation of any term or condition of the this Agreement and related agreements, AUP, or Customer’s use of the Services disrupts or, in THE MARKET ACES, LLC’S sole and absolute discretion and/or judgment, could disrupt, MARKET ACES, LLC’S business operations and/or
c. If you cancel this Agreement prior to the end of the Initial Term or any Term thereafter,
i.) you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation,
ii.) MARKET ACES, LLC shall refund to you all pre-paid fees for RECURRING SERVICES (shared, dedicated and/or managed) for the full months remaining after effectiveness of cancellation (i.e., no partial month fees shall be refunded), less any setup fees and any discount applied for prepayment,
iii.) you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term (other than basic hosting fees as provided in (ii) above) and (iii) you shall pay an early cancellation fee of 10% your total contract cost. Any cancellation request shall be effective thirty (30) days after receipt by MARKET ACES, LLC, unless a later date is specified in such request.
d. THE MARKET ACES, LLC may terminate this Agreement
i.) if the Services are prohibited by applicable law, or become impractical or unfeasible for any technical, legal or regulatory reason, by giving Customer as much prior notice as reasonably practicable or
ii.) immediately by giving written notice to Customer, if MARKET ACES, LLC determines in good faith that Customer’s use of the Customer Web site or the Customer Content violates any term or condition. If MARKET ACES, LLC cancels this Agreement prior to the end of the Term for your breach of this Agreement and related agreements, the Customer’s use of the Services disrupts, MARKET ACES, LLC shall not refund to you any fees paid in advance of such cancellation and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation; further, you shall be obligated to pay 100% of all charges for all Services for each month remaining in the Term.
e. Upon termination of this Agreement for any cause or reason whatsoever, neither party shall have any further rights or obligations under this Agreement, except as expressly set forth herein. Termination of this Agreement and retention of pre-paid fees and charges shall be in addition to, and not be in lieu of, any other legal or equitable rights or remedies to which MARKET ACES, LLC may be entitled.
These terms of service constitute the sole and only agreement whereby both parties are bound to these policies related to their package and services provided to them ONLY WHEN no other contracts written have been signed by both parties. It hereby expressly sets forth the rights, responsibilities, and obligations of each party to the other as of the date of their interactions. Any other prior agreements, negotiations, representations, or promises not expressly set forth in these policies are null and void and are of no force and affect.